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Objective: 

To develop and enhance communication skills required for interviews as well as corporate interpersonal relations 

Take away: 

• Effectively articulate thoughts and ideas before an audience
   
• Build patient and active listening habits
   
• Gain better command over the language of communication with enhanced vocabulary and
  proper grammar usage
   
• Understand importance of body language, postures gestures, facial expressions and eye contact
  in interpersonal relations 

Prerequisite:

• Having good command over the language of communication with well-understood accent and clarity of delivery
   
• Having knowledge of cultural differences, differences in perception and viewpoints
   
• Having proper attention, interest and listening ability without getting distracted.
   
• Exhibiting proper appearance and personality during formal exchange of communication 

Recommendation:

Efforts need to be made as regards developing a good personality, presenting a smart and groomed
appearance, and expressing oneself clearly and effectively in the language of communication 

Training Methodology:
Classroom training with power point presentations, audio-visual aids, activities and case studies.
 

Course Contents 

• Effective communication 

Concept, importance, barriers, developing effectiveness in communication, 7Cs of communication, clarifying behaviour 

• Attitude and confidence during communication 

  Right attitude needed during communication, building confidence during communication 

• Verbal communication 

Objectives, types, impact of voice, articulation, intonation 

• Nonverbal communication 

Concept, objectives, importance, types, correct body postures, Interpreting body language, artifactual communication 

• Public speaking skills 

Concept, objective, importance, preparing speech, steps for effective     

public speaking, overcoming fear, extempore speeches 

• Interpersonal communication 

Concept, objectives, types, stages, conversational skills, assertiveness and barriers to interpersonal communication, steps to improve and maintain interpersonal communication 

• Constructive feedback 

Concept, objectives, art of giving effective feedback, receiving feedback positively, feedback response ,handling criticism 

• Presentation skills

Concept, objectives, importance, developing presentation skills, steps in delivering an effective presentation, podium panic, handling audience